How to Unlock Your Phone

How to Unlock Your Phone

How to unlock your smartphone and switch carriers to Sparrow

Good news! Your contract with Big Mobile is finally up and you’re ready to switch carriers to Sparrow and join the mobile-for-good movement. Thanks to the FCC and 2014 legislation, once you pay for a smartphone in full, the device is yours—you can unlock your phone and bring it to the carrier of your choice with a compatible network.

You checked with Sparrow, and your device works on Sparrow’s network but is locked by your current carrier.

You’ve picked a Sparrow plan and ordered a Sparrow SIM.

Now all you need is to unlock the device so you can transfer your number and activate your smartphone with Sparrow.

If you bought your smartphone from a carrier, odds are that the phone is locked, even if you completed the contract. In the past, Big Mobile locked every device, and old habits are hard to break. Not to mention, it makes it harder for you to switch to a new carrier.

A simple request can unlock your phone

To unlock your phone, contact your current carrier and request that they unlock your phone. That’s it.

When contacting your carrier, you’ll need this information on hand:

  • Account holder’s name and account number
  • IMEI of your device
  • Your phone number
  • The account holder’s social security number or password
  • A finished contract and/or device payment plan

Unlock requirements vary by carrier

Keep in mind that each carrier has slightly different requirements. As long as you meet their criteria, your carrier must unlock your phone upon request.

Tip for AT&T Customers

If you’re unlocking an AT&T phone, you can make the request using the AT&T phone unlock request form online. You’ll receive a confirmation email and have 24 hours to click the link and confirm your request. From there, it can take AT&T a couple business days to send instructions for unlocking your device.

Other Carriers

For unlocking phones with other carriers, call and request your phone be unlocked or submit a request via their online chat.

This process may take a little time (mostly waiting on hold) but patience and persistence will win the day.


Give Sparrow a call at (844) 697-7277 or email and we’ll be glad to help.



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