Did you know you can switch to Sparrow and keep your current phone number/s?
Transferring your phone number to Sparrow is easy—just let us know you’d like to keep your current phone number at checkout, or call 844.697.7277, and we’ll guide you through the process.
How do I transfer my number to Sparrow?
Simply let us know that you’d like to keep your current number and we’ll provide you with an easy form to complete.
Do I need to contact my old carrier?
In some cases, you may need to contact your previous carrier, if you are missing some of your account information. When you are ready, contact Sparrow and we will send a request to your old provider, who then transfers your number to Sparrow.
Should I cancel my current service before porting my mobile number to Sparrow?
No. You will need to port your number first to make sure that you don’t lose your current phone number. Once the port is complete, your previous account should automatically be cancelled. You may want to follow up with your previous provider to verify that they closed your account.
Will I be without service during the transfer?
Yes. Once the number transfer from your old provider begins, there will be a period of time when your previous phone will be without service and the new phone is not yet active. It’s a good idea to have an alternative phone available where we can reach you, in case we need to verify information and to help setup your new phone.
How long do number transfers take?
Most transfers take between 1 – 4 hours to complete. If your information is complete and all parties (you, your old provider and Sparrow) are available during the number transfer, they normally go very smoothly. However, be prepared to be without a cellular device for up to 24 hours, just in case there are delays.
When is a good time to plan my transfer?
Choose a time that is convenient for you, and when you can be without your phone for a few hours. While it may seem like a good idea to port over the weekend, many providers do not have full staff available over the entire weekend. This could lengthen the process.
Anything else I should do to prepare?
In addition to having an alternative number where we can reach you during the transfer, you may want to let key contacts know that you won’t be available during the port.