Sparrow is committed to providing you with quality service and excellent customer care. We’re here to help answer any questions or issues you may have.

Girls with tablets in classroom

Why Sparrow?

Do you have coverage in my area?

Who receives Sparrow mobile donations?

What is a Sponsor Sparrow?

What is an Impact Sparrow?

Can I manage my account online?

Do you have live support?

Can I keep my current phone number?

Should I cancel my current service before porting my mobile number to Sparrow?

Can I bring my own device?

Can I make international calls?

Can I use my phone while traveling abroad?

Do you have domestic roaming?

What is your exchange policy?

How do I get device software updates?

Can I tether my device and use as a hotspot?

What network is used for Sparrow services?

What are the Terms & Conditions for Sparrow service?

What is the Just Plan monthly device fee?

What is the Shipping Fee?

How do I pay my bill?

What does Sparrow symbolize?

Many issues can be resolved quickly and easily by using our Frequently Asked Questions tab above. If you cannot find the answer to your question in the FAQs, please contact our Customer Care team. Calls to Customer Care are free and our team is here to help you. Just call or email and we will do our best to assist.

Support Hours

Mon-Fri: 8AM – 8PM CST
Sat: 11AM – 5PM CST
Closed Sunday and federal holidays

Contact Info


Dial 611 from your Sparrow handset or toll free (844) 697-7277 from any other phone.


Click the orange Online Chat button on left-hand side during chat support hours.


Sparrow, 71 Stevenson Street, Suite 400, San Francisco, CA 94105 USA

Lost or stolen phone?

If your phone is lost or stolen, call us as soon as possible on 611 from a Sparrow handset or toll free (844) 697-7277 from any phone. We will block your account immediately, report your phone as lost or stolen, and help you get a new phone.