How to Unlock Your Phone

How to Unlock Your Phone

How to unlock your smartphone and switch carriers to Sparrow Good news! Your contract with Big Mobile is finally up and you’re ready to switch carriers to Sparrow and join the mobile-for-good movement. Thanks to the FCC and 2014 legislation, once you pay for a smartphone in full, the device is yours—you can unlock your phone and bring it to the carrier of your choice with a compatible network. You checked with Sparrow, and your device works on Sparrow’s network but is locked by your current carrier. You’ve picked a Sparrow plan and ordered a Sparrow SIM. Now all you need is to unlock the device so you can transfer your number and activate your smartphone with Sparrow. If you bought your smartphone from a carrier, odds are that the phone is locked, even if you completed the contract. In the past, Big Mobile locked every device, and old habits are hard to break. Not to mention, it makes it harder for you to switch to a new carrier. A simple request can unlock your phone To unlock your phone, contact your current carrier and request that they unlock your phone. That’s it. When contacting your carrier, you’ll need this information on hand: Account holder’s name and account number IMEI of your device Your phone number The account holder’s social security number or password A finished contract and/or device payment plan Unlock requirements vary by carrier Keep in mind that each carrier has slightly different requirements. As long as you meet their criteria, your carrier must unlock your phone upon request. Tip for AT&T Customers If you’re unlocking an AT&T phone, you can make the request using the AT&T phone unlock...
How to Opt-in to Public Safety Alerts with Nixle

How to Opt-in to Public Safety Alerts with Nixle

How to Receive Public Safety Alerts from Nixle In most areas, city officials can send emergency alerts using the nationwide mobile carriers. Amber alerts are one example that most people have experienced. You can also opt-in to other public safety alerts that are more specific to your area. If you live somewhere prone to natural disasters, signing up for public safety alerts can help you and your family be prepared and stay informed. Nixle is one service that the Sparrow team tested and recommends. It’s easy to use and free to receive Nixle alerts (although some carriers may charge for the data or text). Nixle has been widely adopted by over 8,000 agencies, fire and police departments, schools and hospitals. You can sign up online, or simply text 888777 and enter your zip code in the message body. Reply “STOP” to cancel and “HELP” for help information. The service is provided for free by Nixle, but carrier message and data rates may apply. Visit Nixle.com and their FAQs for additional...
How to Transfer Your Phone Number to Sparrow

How to Transfer Your Phone Number to Sparrow

Did you know you can switch to Sparrow and keep your current phone number/s? Transferring your phone number to Sparrow is easy—just let us know you’d like to keep your current phone number at checkout, or call 844.697.7277, and we’ll guide you through the process. FAQs How do I transfer my number to Sparrow? Simply let us know that you’d like to keep your current number and we’ll provide you with an easy form to complete. Do I need to contact my old carrier? In some cases, you may need to contact your previous carrier, if you are missing some of your account information. When you are ready, contact Sparrow and we will send a request to your old provider, who then transfers your number to Sparrow. Should I cancel my current service before porting my mobile number to Sparrow? No. You will need to port your number first to make sure that you don’t lose your current phone number. Once the port is complete, your previous account should automatically be cancelled. You may want to follow up with your previous provider to verify that they closed your account. Will I be without service during the transfer? Yes. Once the number transfer from your old provider begins, there will be a period of time when your previous phone will be without service and the new phone is not yet active. It’s a good idea to have an alternative phone available where we can reach you, in case we need to verify information and to help setup your new phone. How long do number transfers take? Most transfers take between...
How to Format One-click Conference Call-in Numbers for Better Meeting Management

How to Format One-click Conference Call-in Numbers for Better Meeting Management

This handy tip makes it easy for people to join a conference call using their mobile phone (or computer) with just one click To make it easy as ‘just one click’ for people dialing into your conference call, and for better meeting management, simply format the call-in number in your calendar invite and email like this: DIAL-IN,,CODE# For example: 844.697.7277,,55555# When someone clicks on the number using their smartphone, the full number sequence will automatically dial; first the dial-in, then a pause (commas = pauses), and then finally the conference code followed by a pound sign. Formatting conference call-in numbers this way helps calls start on time (no more fumbling around trying to remember long codes) and people will thank you for making it so easy to participate. Infographic: How to format a one-click conference call Like this tip? Share it with a...
How to Buy a New iPhone from Apple and Activate it with Sparrow

How to Buy a New iPhone from Apple and Activate it with Sparrow

Got your heart set on a new iPhone but don’t see it in the Sparrow catalog? Good news, you can buy an iPhone from Apple and activate it with Sparrow. This is a little known fact, and once you know how, it’s simple to do. Before you make a trip to the Apple Store, we recommend calling Sparrow at 844-697-7277 so that our friendly team can help you navigate the process and arm you with information before you go. Step-by-Step To buy a new iPhone from Apple and bring it to Sparrow, follow these steps: From Sparrow, purchase an iPhone SIM and wireless service plan. You can do this via the Sparrow online catalog, or by calling Sparrow at 844-697-7277 TIP: Double check to make sure the SIM model matches the iPhone model of your choice TIP: We recommend getting your Sparrow SIM first, before you buy your iPhone, because who doesn’t want to activate their shiny new phone right away? Buy the iPhone of your choice directly from Apple If you are paying for the iPhone in full, then choose “NO SIM” at checkout (you will use your Sparrow SIM) If you are buying via the Apple Upgrade Program, you are required to activate the new phone with your current carrier. As long as you are not in contract and your carrier is not Verizon, once your Apple purchase is complete, you will be able to switch the phone to Sparrow Call Sparrow at 844-697-7277 and our friendly team will help complete your account details and activate your new iPhone with Sparrow Here’s the information you will need to provide: Phone Number & Previous Carrier (if you plan to keep your same number) iPhone IMEI (located on the back...
How to Bring Your Apple Device (BYAD) to Sparrow

How to Bring Your Apple Device (BYAD) to Sparrow

Today, people are flocking to Apple.com and Apple stores to pre-order the new iPhone. And today marks an exciting day for consumer freedom. Thanks to the new Apple No-SIM option, now anyone can purchase an iPhone or iPad directly from Apple, and activate it with the carrier of their choice. BYAD means you can get the iPhone of your dreams, activate with Sparrow and sponsor a device or service for someone in need Instead of picking one of the big 4 carriers, you can choose the “No SIM” option at Apple checkout, and then activate your device with Sparrow. For every new Sparrow customer we connect, a device or service is donated to someone in need. Reusing is great for the environment and for your pocketbook ALSO, Apple’s announcement means there will be volumes of previous iPhone models coming onto the refurbished market. Why do we like this? Because re-using is great for the environment, and consumers will have access to more affordable (and still fabulous) devices. The more refurbished devices that get used, the less e-waste and landfill.   Call Sparrow at 844-846-1653 to make sure the iPhone of your choice is compatible with our network, and to order your Sparrow SIM.    ...