Switch your mobile service to Sparrow and get top-tier networks, award-winning customer care,
and turn your phone into a force for good.
We are on a mission to bridge the digital divide and empower people with connection.
Get One, Give One
It all comes down to connection. Sparrow was founded with the simple belief that connecting the power of people and mobile can create a better world for everyone.
When you switch your mobile service to Sparrow, someone in need gets a donated smartphone or service plan, via one of our impact partners, to connect them with opportunity.
By joining Sparrow, you can change a life and turn your phone into a force for good.
Larkin Street Youth Services
Who: Homeless youth
“As a tour car company, we rely on mobile to go where we go. Sparrow offered a perfect solution for our company, are fantastic to work with, and we love that our mobile is doing good!”NATHAN WITHRINGTON, CEO, Gocar Tours
Switching is easy. First, buy a phone from Sparrow OR bring your own device (BYOD) and buy a Sparrow SIM. Then, choose the perfect plan for you & complete the sign-up.
Make a difference: When you activate your phone with Sparrow, you turn it into a force for good and help end digital poverty. After 3 billing cycles, a person in need will receive a life-changing device or month of service, made possible by YOU. We’ll beam you a big smile & send a thank you.
DEVICES & PLANS
Step #1: Buy a phone from Sparrow or bring your own.
BYOD and activate your phone with Sparrow
All you need is a Sparrow SIM + compatible phone
- Dial “*#06#” (supported by most phones)
- In your device Settings, under General > About
- On the box your phone came in or on the back of the phone itself
Step #2: Choose a plan that’s right for you.
Simple is good. Pick the plan that is right for you.
All plans include one line and unlimited voice and text.
Overage of $0.03 per MB applied to fixed data plans. Unlimited data slows to 64KB after 20GB.
Got a flock? Add family and friends for $20 per line.
Terms: No contract. Your credit card will be billed once a month and you can cancel anytime. Included: Voicemail; 3-way calling; caller ID; global messaging and tethering. Setup & Shipping: One-time $6.25 per device activation fee; Bring Your Own Device (BYOD) Activation $12.50; Device shipping $15.
Additional charges & information: Taxes and regulatory fees are additional. Just Plan subscribers pay a monthly line fee of $10 per device per month. Standard airtime and toll rates apply for: Call Forwarding; Operator Services; Directory Assistance; 911 and E911; and Customer Care. Domestic and international roaming not available. International calling charges from the U.S. vary by terminating country. Directory Assistance is free; Number Porting $5.50; Call Tracing $20.
Data Overage: *For package plans, once you reach the data limit of your plan, you will be charged $0.03/MB for additional data used.
Visit our FAQs for more information.
Mobile for Nonprofits & Libraries
“My Sparrow hotspot rocks! Coverage is great, I’m saving money by only paying based on actual usage, plus I feel great working with a company that’s in line with my values.”BETH KANTER, Thought Leader, Nonprofit Sector
- 250 minutes +500 messages +350mb data
- 500 minutes +750 messages +500mb data
- 1200 minutes +unlimited messages +750mb data
- 1500 minutes + unlimited messages + 1.2gb data
- unlimited minutes +unlimited messages +2gb data
Want to stay in touch? Join our email list.
From coast to coast, we’ve got you covered.
Sparrow delivers high-speed service using America’s top-tier networks.
Sparrow is committed to providing you with quality service and the best customer care. We’re here to help answer any questions or issues you may have.
Do you have coverage in my area?
Who receives Sparrow mobile donations?
What is a Sponsor Sparrow?
What is an Impact Sparrow?
Can I manage my account online?
Do you have live support?
Can I keep my current phone number?
Yes! We can easily transfer (port) your existing phone number over from your current provider. You can request this either during your signup, or by contacting Sparrow customer care. In both cases, you will need the following info on record with your current provider:
- Name of current provider
- Name of the Account Holder
- Phone Number Being Ported
- Account Number
- Last 4 Digits of the SSN – Often located on the inside of your mobile device under the battery.
- Password (PIN) associated with the account (Not a web portal password or voicemail password)
- Billing Address
A charge of $6.25 will be added to your account for number porting.
Should I cancel my current service before porting my mobile number to Sparrow?
Can I bring my own device?
Can I make international calls?
Can I use my phone while traveling abroad?
Do you have domestic roaming?
What is your exchange policy?
How do I get device software updates?
Can I tether my device and use as a hotspot?
What network is used for Sparrow services?
What are the Terms & Conditions for Sparrow service?
What is the Just Plan monthly device fee?
What is the Shipping Fee?
How do I pay my bill?
What does Sparrow symbolize?
Mon-Fri: 8AM – 8PM CSTSat-Sun: 11AM – 5PM CSTClosed holidays
Dial 611 from your Sparrow handset or toll free (844) 697-7277 from any other phone.
Click the orange Online Chat button on left-hand side during chat support hours.
Sparrow, 71 Stevenson Street, Suite 400, San Francisco, CA 94105 USA
Lost or stolen phone?
As seen in…
Formerly BetterWorld Wireless
Mobile with a Mission
Dedicated to connecting the power of people and mobile for positive world change.