Because everyone needs mobile: When you change to Sparrow, you change a life. Learn more >>

Better service. Easy to switch. Make a difference.

Join the Movement

You Plus Sparrow Equals Love


When you switch to Sparrow, you get America’s fastest networks, friendly customer care,

and a mobile device or service plan is donated to someone in need.


We are on a mission to bridge the digital divide and empower people with connection.

Get One, Give One

It all comes down to connection. Sparrow was founded with the simple belief that connecting the power of people and mobile can create a better world for everyone.

When you switch to Sparrow mobile service, someone in need gets a free smartphone or service, via one of our impact partners, to connect them with opportunity.

By joining Sparrow, you can change a life and use your mobile for world good.

Black Girls CODE - Mobile App Workshops

Impact Partner: Black Girls CODE

Black Girls CODE teamed up to empower girls of color by introducing them to mobile app coding. Thanks to Sponsor Sparrows, over 1,000 girls, in cities across the U.S., have experienced the transformative power of tech!


The Gift of Literacy

In partnership with Worldreader, a classroom of students in Kenya received mobile tablets loaded with books, dramatically improving literacy for all students, and especially helping girls by bringing their literacy skills up to the same level as boys.

Mobile for All

Fighting Homelessness at Home

Wonder if mobile access really makes a difference? Having a mobile phone makes a big difference for finding a job and getting a home. Sparrow is connecting unhoused people in the Bay Area and Chicago, in partnership with Downtown Streets Team, Rubicon Programs, Rush University and others.


Connecting Refugee Families

Together, we’re improving refugee resettlement with big plans, big data, mobile phones and a dash of hope. Backed in part by a MacArthur grant and in partnership with Lutheran Immigration & Refugee Services and Refugee Services of Texas.

Black Girls CODE

Meet the Geniuses of Tomorrow

Black Girls Code empowers girls of color to become tomorrow’s innovative leaders through computer science and heightened self-esteem. Smartphones donated by Sparrow are used in mobile app workshops across the country.

“As a tour car company, we rely on mobile to go where we go. Sparrow offered a perfect solution for our company, are fantastic to work with, and we love that our mobile is doing good!”



Join our movement! First, choose one of our new or earth-friendly refurbished devices, or bring your own inactive device. Then, choose the perfect plan for you & complete the sign-up.

GET ONE, GIVE ONE: After 3 billing cycles, a person in need will receive an awesome device or month of service, sponsored by You. We’ll beam you a big smile & send a thank you as soon as the donation is made.


Step #1: Buy a phone from Sparrow or bring your own.

BYOD and activate your phone with Sparrow


All you need is a Sparrow SIM + compatible phone

Reusing is great for the environment and great your pocketbook. Plus, when you switch your existing phone to Sparrow service, you help someone in need get connected through Sparrow’s giving program.
If your current phone is unlocked and compatible with Sparrow’s network, all you need is a Sparrow SIM to activate your phone with Sparrow. You can also buy Sparrow-compatible devices directly from the manufacturer (like Apple) or electronic stores (like Best Buy). If you go this route, be sure the phone is unlocked and choose “no SIM.”
Call 844.697.7277 or email Sparrow to see if your current device is compatible and to order a Sparrow SIM.
You will need to know your phone make, model and IMEI.
An IMEI is a 15-digit, unique number used to identify your specific phone. There are several ways to locate a phone’s IMEI:
  1. Dial “*#06#” (supported by most phones)
  2. In your device Settings, under General > About
  3. On the box your phone came in or on the back of the phone itself

Search Device:  

IMEI Number:  

Check IMEI
Questions? Call our friendly team at 844.697.7277 and we’ll be happy to help.

Step #2: Choose a plan that’s right for you.

Simple is good. Pick the plan that is right for you.

Small Medium Large Blue Sky

All plans include one line and unlimited voice and text.

Overage of $0.03 per MB applied to fixed data plans. Unlimited data slows to 64KB after 20GB.


Got a flock? Add family and friends for $20 per line.

Want info on International Calling & Roaming?

Terms: No contract. Your credit card will be billed once a month and you can cancel anytime. Included: Voicemail; 3-way calling; caller ID; global messaging and tethering. Setup & Shipping: One-time $6.25 per device activation fee; Bring Your Own Device (BYOD) Activation $12.50; Device shipping $15.

Additional charges & information: Taxes and regulatory fees are additional. Just Plan subscribers pay a monthly line fee of $10 per device per month. Standard airtime and toll rates apply for: Call Forwarding; Operator Services; Directory Assistance; 911 and E911; and Customer Care. Domestic and international roaming not available. International calling charges from the U.S. vary by terminating country. Directory Assistance is free; Number Porting $5.50; Call Tracing $20.

Data Overage: *For package plans, once you reach the data limit of your plan, you will be charged $0.03/MB for additional data used.

Visit our FAQs for more information.

Supporting those in need from the roots upMobile for Nonprofits & Libraries

As part of our mobile impact mission, Sparrow collaborates with TechSoup Global, the world’s largest distributor of technology to nonprofits, to gather feedback and craft mobile services specifically for nonprofits and libraries, and their employees, volunteers, donors and community.

The Result? Innovative plans, like the Just Plan – available only through TechSoup, that help you save the world and save money by charging only for what’s used, as well as offering special discounts and donated smartphones via TechSoup, quality service on the nation’s fastest networks, educational information, and our Mobile for All giving program.

Access nonprofit discounts & donated devices

For custom plans for organizations of ten or more, call us at (844) 697-7277 or email wecare [at] sparrowmobile [dot] com.


“My Sparrow hotspot rocks! Coverage is great, I’m saving money by only paying based on actual usage, plus I feel great working with a company that’s in line with my values.”

BETH KANTER, Thought Leader, Nonprofit Sector


(one phone)
  • 250 minutes +500 messages +350mb data


(one phone)
  • 500 minutes +750 messages +500mb data


(one phone)
  • 1200 minutes +unlimited messages +750mb data


(one phone)
  • 1500 minutes + unlimited messages + 1.2gb data


(one phone)
  • unlimited minutes +unlimited messages +2gb data

Want to stay in touch? Join our email list.


From coast to coast, we deliver service on America’s fastest networks.

Traveling outside of the U.S.?

“They lowered our monthly mobile bill while providing a better network, better care, and mission alignment.”

MICHAEL BANGHART, Executive Director, Renaissance Social Services


Girls with tablets in classroom

Sparrow is committed to providing you with quality service and the best customer care. We’re here to help answer any questions or issues you may have.

Why Sparrow?

Do you have coverage in my area?

Who receives Sparrow mobile donations?

What is a Sponsor Sparrow?

What is an Impact Sparrow?

Can I manage my account online?

Do you have live support?

Can I keep my current phone number?

Should I cancel my current service before porting my mobile number to Sparrow?

Can I bring my own device?

Can I make international calls?

Can I use my phone while traveling abroad?

Do you have domestic roaming?

What is your exchange policy?

How do I get device software updates?

Can I tether my device and use as a hotspot?

What network is used for Sparrow services?

What are the Terms & Conditions for Sparrow service?

What is the Just Plan monthly device fee?

What is the Shipping Fee?

How do I pay my bill?

What does Sparrow symbolize?

Many issues can be resolved quickly and easily by using our Frequently Asked Questions tab above. If you cannot find the answer to your question in the FAQs, please contact our Customer Care team. Calls to Customer Care are free and our team is here to help you. Just call or email and we will do our best to assist.

Support Hours

Mon-Fri: 8AM – 8PM CST
Sat-Sun: 11AM – 5PM CST
Closed holidays

Contact Info




Dial 611 from your Sparrow handset or toll free (844) 697-7277 from any other phone.


Click the orange Online Chat button on left-hand side during chat support hours.


Sparrow, 71 Stevenson Street, Suite 400, San Francisco, CA 94105 USA

Lost or stolen phone?

If your phone is lost or stolen, call us as soon as possible on 611 from a Sparrow handset or toll free (844) 697-7277 from any phone. We will block your account immediately, report your phone as lost or stolen, and help you get a new phone.

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As seen in…

Stanford Social Innovation ReviewForbes
New York TimesSan Jose Inside

Put your mobile where your heart is.

Join today and start helping someone in need tomorrow.

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Dalai Lama live happy“We all have to live together, so we might as well live together happily.”

Dalai Lama